Middleware Systems Administrator

The Clearing House • Winston Salem, NC, US

4 days ago

Job type

Full-time

Job description

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The Middleware Systems Analyst role will provide day-to-day hands-on support for the Middleware Systems portfolio for key systems administration initiatives and ensure the integrity of the distributed platform hosting services for various critical payment applications. Responsibilities will include providing 24x7 service coverage of all Middleware Service Offerings, prepare technical deployment plans and system utilization reports, work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incidents in a timely fashion. Providing a lead by example approach in following change management and configuration management procedures / guidelines, ensuring patch management best practices are adhered, document detailed technical configurations and risk areas to communicate effectively with business owners, and oversee and manage the efficient execution of Level 1 / 2 / 3 system administration tasks. Serve as representative for all technical issues / discussion with peer support teams, assess impact potential and coordinate / communicate to clients accordingly. Review and approve system acceptance process; participate and serve as team's technical representative regarding incident events, post-mortems, and problem management; participate in and manage BAU projects such as infrastructure software upgrades, patch management; and perform special projects and initiatives as assigned.

Essential functions and responsibilities

Perform technical responsibilities regarding all aspects of the Systems Administration environment including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and installation\configuration management in production and non-production environments
General understanding of core Middleware technologies including such areas as IBM MQ, Sterling Connect Direct and FTP based solutions, Apache Tomcat, Confluent Kafka, and / or IBM WebSphere Application Server
General understanding of Middleware oriented solutions within Cloud based environments, including AWS and Azure
Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident
Follow change management and configuration management procedures and guidelines
Oversee and manage BAU projects such as infrastructure upgrades and vulnerability management
Provide oversight for technical deployment plans and system utilization reports
General understanding regarding core infrastructure components such as high availability / federation / replication
Provide assistance and problem support to infrastructure partners, application developers, business analysts and business users while assessing impacts and communicating effectively
Ensure synchronicity between application lifecycle environments related to infrastructure components
Coordinate with all stakeholders to ensure the continuity of the applications related to upgrades, versions, patches, and new releases
Execute the proper risk / issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company's reputation
Driving consensus and resolving conflicts quickly
Thinking broadly about interdependencies

Additional responsibilities include :

Work closely with internal and external partners to guarantee continuous infrastructure availability

Suggest and implement continuous improvement, automation efforts across the enterprise

Provide technical advice and industry best practices as first contact to stakeholders and clients pertaining to enterprise infrastructure related requests

Perform special projects and initiatives as assigned

Qualifications required

1-3 years as an infrastructure subject matter expert in IT / financial services

1-3 years experience with leveraging ITIL Frameworks and practical corporate implementations

General understanding in infrastructure product design / implementation / administration at an enterprise scale

Ability to travel up to 10% (between NYC, NC and TX)

Strong facilitation skills with working committees and steering committees

Collaborative team player that connects across groups with proven ability to influence stakeholders

Ability to communicate with highly technical / quantitative as well as non-technical partners

Master's degree or education / training / certification in an IT related field

Certification as an Agile Service or Product Owner

Deep understanding in security best practices and respective enterprise tooling in the subject area

Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment

Demonstrates commitment to excellence anticipating needs, mitigating risks and minimizing challenges

Strong attention to detail

Communicates crisply and candidly

Proficient in multiple infrastructure disciplines and functions

Extensive experience designing and developing enterprise software solutions

Experience with agile development methodologies

Experience working across large infrastructure environments and distributed across multiple data centers

Possesses and applies broad knowledge of concepts; exhibiting technical expertise in core subject areas

Works well independently with minimal instruction\guidance, confident to escalate issues appropriately

Excellent team player and effectively engages through a customer focused approach with internal / external partners for better understanding of responsible service offerings across the enterprise

Harness high-performance(s) team by adopting product based agile methodologies and employee empowerment

Velocity focused and metric driven accomplishments, with execution as priority one championing Objective and Key Results (OKR), Business as Usual (BAU) and agile efforts to achieve definition of done

Strong analytical and problem-solving skills with a focus for continuous improvement

Ability to provide oversight of medium to complex projects as a departmental liaison

Adhere to the corporate Code of Conduct and exude continuous respect within our corporate culture (meetings, correspondences, working groups), demonstrating a lead by example methodology through emotional intelligence; representing inspirational and invested leadership qualities

Strategic evolution within aligned Service Offerings emulating and fortifying a Best-in-Class approach

Physical demands and work environment :

Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Employees in this position will report to the office 2-3 days per week. Onsite work requirements may change at any time.

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System Administrator • Winston Salem, NC, US

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