Customer Service Representative

A company is looking for a Customer Service Representative I (Part-Time).

Key Responsibilities

Complete a 6+ week training program

Handle inbound calls from providers and members, providing resolutions for questions about benefits, claims, and eligibility

Document call notes and ensure adherence to customer service metrics

Required Qualifications

0-1 years of related work experience

Inbound call center experience in the health insurance industry

High school diploma or GED

Professional phone voice and etiquette

Demonstrated proficiency in Microsoft Word, Excel, and Outlook