Senior Category Manager, Merch Operations
Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that's 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.
Join our team and make a difference in patient care.
About This Role
As a Senior Manager in Merchandise Operations at Parachute, you will lead a team responsible for building and managing our catalog of products and services, as well as our Insurance Coverage Criteria rules engine. This role requires a balance of people management as well as hands-on individual contributor work, team support, and quality assurance responsibilities. You will be accountable for strategic execution, GTM coordination, team development, and cross-functional collaboration to ensure our platform offers a comprehensive range of offerings aligned with market demand and business growth strategies. Leveraging data analytics, you'll co-lead our team's revenue generation through strategic insights and data-driven decision making. This role requires exceptional project management, communication, and leadership skills to drive high-quality outcomes while developing a high-performing team.
Key Responsibilities
1. Team Leadership & Development :
- Lead, mentor, and develop a team of Merchandise Operations specialists, providing clear direction, regular feedback, and growth opportunities
- Establish and maintain a performance-driven culture with transparent expectations, regular check-ins, and constructive feedback
- Clearly document performance conversations and ensure alignment between management expectations and team understanding
- Foster an environment that encourages innovation, accountability, and continuous improvement
- Proactively find areas of confusion in the team and provide clarity via Standard Operating Procedures
- Collaborate with other Merchandise leaders to ensure consistency in processes, standards, and approaches across sub-teams
2. Strategic Catalog Management :
Oversee in-depth analysis and research within the DME categories of Ostomy, Urology, Incontinence, and Wound Care. You will become a subject matter expert in product is-ness (how products exist including their physical attributes), as well as product application (how patients, vendors, clinicians, payors, and manufacturers interact with your product categories).Build and maintain the digital catalog in our Content Management System (CMS). You will analyze and organize various types and volumes of data, sourced from manufacturers and suppliers, to create product listings in our catalog. You will ensure accuracy, completeness, and usability of this catalog data.Lead the development and execution of data-driven catalog strategies that transform Merch into a revenue generator by continuously optimizing content based on performance metrics, performing strategic analysis to identify high-value SKUs and growth opportunities, and collaborating with internal stakeholders to identify and prioritize strategic areas for business expansion, such as new product categories or marketsEnsure robust category documentation3. Insurance Coverage Criteria Management :
Oversee the analysis of complex insurance coverage criteria requirements for assigned categoriesEnsure accurate implementation of coverage criteria into our rules engineStay informed about regulatory and industry changes, proactively implementing updates to maintain compliance while validating that coverage criteria implementations meet both regulatory requirements and user experience standards4. Project Management Excellence :
Develop and maintain comprehensive project plans with clear milestones, dependencies, and ownershipDrive consistent follow-through on initiatives from conception to completionProactively communicate status updates, risks, and blockers to stakeholdersImplement systems to track project progress and ensure timely completion of deliverablesBalance multiple priorities effectively while maintaining high quality standards5. Cross-Functional Leadership :
Serve as a strategic partner to Product Management, Engineering, Account Management, and Customer Success teamsLead collaborative initiatives to enhance catalog quality, usability, and performanceTranslate complex technical concepts between technical and non-technical stakeholdersRepresent Merchandise Operations in senior leadership discussions and strategic planning sessionsQualifications
Leadership & Management Skills :
3+ years of experience managing and developing teamsDemonstrated ability to provide clear, balanced, and actionable feedback to direct reportsStrong track record of setting and maintaining high performance standardsExperience developing and implementing team processes and documentationExcellent communication and interpersonal skills, with ability to build relationships across all levels of the organizationProven ability to align team objectives with organizational strategyTechnical & Domain Expertise :
Experience in product information management, content management, or catalog operationsStrong analytical skills with keen attention to detail and data-driven decision makingExperience managing complex projects from inception to completionAbility to understand and navigate complex healthcare regulatory requirementsProficiency in research, analysis, and data manipulationKnowledge of (or ability to pick up quickly) tools such as Google Workspace suite, Miro, Notion, Zendesk, and TableauPersonal Characteristics :
Exceptional organizational skills with ability to manage multiple priorities simultaneouslyProactive communication style with emphasis on transparency and claritySelf-motivated with strong follow-through and commitment to project completionAdaptable to various types of projects within our domainAbility to translate complex concepts into easy-to-understand language and workflowsCollaborative mindset with focus on team success and organizational goalsCommitment to improving patient outcomes in the healthcare sectorNice to Have
Experience in medical supplies categories (Wound Care, Urology, Ostomy, and Incontinence)Experience with taxonomy or ontology development, category management, and / or market research.Experience with product information management systems (PIMs) or content management systems (CMS).Experience with developing and executing GTM strategies and / or conducting market segmentationBackground in healthcare or knowledge of healthcare regulations, coding, and / or claims practices.Background in computer science, library science, data science, or math.Benefits :
Medical, Dental, and Vision Coverage401(k) Retirement PlanRemote-First Company with the option to work at our office located in New York CityEquity Incentive PlanFlexible Vacation PolicyAnnual Company-Wide Bonus (up to 15%)Summer Fridays 5 Fridays Off During Summer (Separate From PTO)Monthly Internet StipendAnnual Home Office and Wellness StipendCo-Working Space ReimbursementAnnual stipend for education and developmentBase Salary Band (based on level and experience) : $125,000 - $160,000
