Executive Director, Early Settlement Bodily Injury Claims

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Accountable for auto, property or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple MSTs. Executes and influences claim's strategies and plans. Leads diverse groups of virtual and office based teams across multiple geographic locations. Responsible for identifying and advancing broad process improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Phoenix, AZ, Colorado Springs, CO or Chesapeake, VA.

What You Have

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include minimum of 6 years demonstrated P&C proficiency and experience. 4 years of people leadership experience in building, managing and / or developing high-performing teams. Demonstrated ability to lead through change, drive business results and create a culture of accountability. Proven leadership and ability to influence at all levels of management. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.

What Sets You Apart

5 years Injury Claims adjudication experience Minimum of 5 years of Operational experience leading teams who handle Injury and Casualty claims. Bodily Injury management experience overseeing a distributed office and / or remote workforce. Business analytics experience and / or experience working with data and metrics to manage the work and drive results. Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required. Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.

What We Offer

Compensation : The salary range for this position is : $169,880 - $305,780. USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Long Term Incentive Plan : Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

USAA is an Equal Opportunity Employer

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.