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Medical Administrative Manager

Medical Administrative Manager

Fora HealthPortland, OR, US
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Department / Program : Medical

Reports To : Nurse Manager

Status : Full-Time

Pay Grade : Exempt / Salary

Annual Salary : $45,000-$50,000

ORGANIZATION SUMMARY

The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction.  We are committed to providing a wide range of accessible, coordinated and well‑integrated services that benefit the community and support our patients to recover and to maintain recovery from addiction.  To maintain an organizational culture which supports the mission, each employee will, at a minimum :

  • Have intermediate knowledge of substance use disorders.
  • Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
  • Respect the diversity and uniqueness of each person and organization we serve.
  • Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
  • Uphold the highest standard of customer service to clients, referents, and all community partners.

The Medical Administrative Manager assures that this mission is the foundation for the delivery of services and carrying out job duties.

POSITION SUMMARY

The Medical Administrative Manager supports the Nurse Manager in the hiring, scheduling and supervision of the 24 / 7 nursing and medical support staff.  Additionally, this role provides administrative support to the Medical Leadership Team, including the Chief Medical Officer, Director of Medical Operations, Medical Director and Director of Psychiatric Services.  The Medical Administrative Manager joins a dynamic interdisciplinary team of medical providers, nurses, case coordinators, medical technicians, and peers in providing compassionate, trauma-informed, evidence-based medical care to patients using substances.

Essential Job Responsibilities :

  • Collaborates with the Nurse Manager on the hiring and scheduling of nurses and medical tech staff.
  • Collaborates with the Nurse Manager on completion of supervisions, performance reviews, IR review, timecards, and other duties as assigned.
  • Coordinates celebrations for patients and staff in Withdrawal Management to foster a supportive and uplifting care environment.
  • Shares ongoing staffing & scheduling responsibilities with Nurse Manager
  • Collaborates with Nurse Manager & NOC Shift Supervisors to ensure smooth 24 / 7 operations of Withdrawal Management Unit.
  • Collaborates with Nurse Manager and Medical Operations Director on development and ongoing implementation of Nursing School educational partnerships & recruitment pathways.
  • Supports medical leadership team in scheduling meetings with community partners and other Fora departments, building presentations for community education, managing medical staff schedules, and coordinating with Fora Marketing & Development on promotional materials and events.
  • Attends periodic organizational leadership meetings.
  • Ensures safe, quality care through adherence to medical policies and procedures.
  • Maintains and strengthens good working relationships with other Fora departments.
  • Provides administrative support for new program development in the medical department.
  • ESSENTIAL JOB FUNCTIONS

    Counseling and Education

  • Role model healthy styles of communication and behavior, by using non-violent communication, verbal de-escalation, and demonstrating appropriate physical and emotional boundaries. Maintain professional boundaries with the patients at all times.
  • Understands and adheres to principles of harm reduction.
  • Performs additional duties as assigned.
  • Professional and Ethical Responsibilities

  • Demonstrate ethical behaviors by adhering to established professional codes of ethics that define the professional context within which the counselor works, in order to maintain professional standards and safeguard the patient.
  • Adhere to Federal and State laws and agency policies and procedures regarding the treatment of substance use disorders.
  • Recognize the importance of individual differences that influence patient behavior
  • Participate in ongoing supervision and consultation.
  • Practices appropriate self-care.
  • Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to De Paul policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access.
  • SUPERVISORY FUNCTIONS

    Provide schedule and staff coverage for withdrawal management program 24 / 7 within, but not exceeding required staff : patient ratio.

  • Ensure all withdrawal management staff documentation is accurate and timely.
  • Document supervisory issues with staff.
  • Responds to patient and staff grievances in alignment with organizational policies, ensuring timely resolution and documentation.
  • Supports Nurse Manager and Medical Director in providing a consistent, comprehensive training program for new staff.
  • Ensure staff are timely on required trainings.
  • Oversee onboarding process for new medical staff, including coordination of compliance trainings, and ensures completion of required modules.
  • Provide leadership, support and guidance for residential and withdrawal management staff.
  • QUALIFICATIONS

    EDUCATION AND EXPERIENCE REQUIRED

  • Minimum of 3 years experience in management in any relevant setting; must have experience with scheduling and direct supervision of staff
  • Experience in mental health & addiction settings helpful but not required
  • Bachelor’s degree required
  • KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Proficient in Microsoft Office applications
  • Communicates information effectively in writing and verbally
  • Strong organizational skills and attention to detail
  • Displays initiative and problem-solving skills
  • Marked ability to demonstrate and utilize self-awareness
  • OTHER REQUIREMENTS

  • For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of two years of sobriety for this position.
  • Ability to pass pre-employment or for cause drug tests.
  • Ability to pass DHS criminal background.
  • Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.
  • WORKING CONDITIONS

  • This position works in an indoor office environment and also periodic travel to other sites.
  • Position does not consistently require overtime.  Adjustment of work schedule may be required.
  • The withdrawal management program is operated 24 hours a day, therefore, shift assignments may include days, evenings, nights, weekends and holidays.
  • Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including tuberculosis, Hepatitis A, B, and C, and HIV.
  • Possible exposure to upset, angry, severely traumatized or emotionally disturbed adults, adolescents, and families.
  • Exposure to potentially hazardous cleaning chemicals, body fluids, sharps equipment and medication; personal protective equipment provided.
  • Fast paced, high volume work environment.
  • INTERNAL CANDIDATES : click here to apply via the employee intranet site

    ABOUT FORA HEALTH

    Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

    Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum :

  • Have knowledge of substance use disorders.
  • Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
  • Respect the diversity and uniqueness of all people.
  • Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
  • Uphold the highest standard of customer service to clients, referents, and all community partners.
  • BENEFITS

  • Kaiser medical insurance
  • Comprehensive dental and vision insurance
  • Employer-paid basic life and accidental death & dismemberment insurance
  • Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
  • Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
  • 401K plan with Employer Matching up to 6%
  • 4 weeks paid vacation, one floating holiday & sick leave
  • 10 observed holidays, paid bereavement and paid jury duty days
  • Flexible schedules
  • Employee Assistance Program
  • Discounted 24 Hour Fitness membership from $6.99 / month
  • One free employee meal on days worked at our Cherry Blossom location
  • Online education tools for CEUs
  • Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
  • Employee referral bonus
  • Education grant program reimbursement for continuing education expenses after 90 days of employment
  • Loan forgiveness for eligible medical and clinic positions
  • Free parking at our two facilities
  • Employees may be eligible for education grants :

  • National Health Service Corps (NHSC)
  • NURSE Corps
  • Public Service Loan Forgiveness (PSLF)
  • Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least six months of sobriety for non-patient facing positions or two years of continuous sobriety for patient-facing positions upon hire.

    Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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