Customer Experience Specialist

Customer Experience Specialist

At Balfour Beatty Communities, we are dedicated to delivering quality communities people are proud to call home. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our benefits include discretionary bonuses, medical and dental insurance, health, flexible spending and dependent care accounts, company paid life insurance, 401K plan with employer matching, robust PTO to include sick, floating holidays, vacation, and personal days, two volunteer days per year, company paid short-term and long-term disability, parental leave, and more.

About the Role

A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. In this customer experience and sales role, you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes. You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck.

What You'll Be Doing

• Manage and respond to all community inquiries, in accordance to our exceptional living policies.
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
• Create exceptional living experiences during every customer and resident encounter.
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.
• Follow up with all qualified prospects, in accordance to our company exceptional living policy.
• Responsible to renew residents at end of lease terms where required.
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
• Create memorable first impressions by preparing property for daily showings, including opening / closing model units and amenities.
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
• Create, coordinate, attend and assist with Lifeworks events and activities as required.
• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
• Conduct market surveys to compare competition weaknesses and advantages.
• Understand company software usage and policies.

Typical physical demands : Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.

Typical work conditions : Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.

Who We're Looking For

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Pay rate : $21.00 - $23.00 hr.