Outreach Worker

POSITION TITLE : Outreach Worker

LOCATION : Lexington, KY

PROGRAM : Supportive Services for Veteran Families (SSVF)

STATUS : FT- Hourly - Non-Exempt

REPORTS TO : Program Manager

INTRODUCTION :

Volunteers of America Mid-States (VOA) is a non-profit serving communities across four states. We create positive change by offering housing for families, veterans, and seniors, supporting people with developmental disabilities, providing restorative justice programs, and offering free HIV testing and education.

Since our founding in 1896, we've remained mission-driven and focused on service. Today, our professional staff continues that legacy by building stronger, healthier communities. VOA values flexibility, teamwork, and a positive workplace culture. Eligible employees also receive a full benefits package.

JOB SUMMARY & QUALIFICATIONS :

The Outreach Worker connects with veterans and their families who are homeless or at risk of homelessness. This role helps them access the Supportive Services for Veteran Families (SSVF) Program and ensures services meet program goals and requirements.

• Education / Experience : This position requires a high school diploma. Two years' customer service experience required.
• Skills : Skills in oral and written communication. Ability to effectively communicate with target population. Ability to exercise tact, diplomacy, judgment, discretion and honesty. Must learn and apply agency and program policies and procedures. Computer skills, including the capacity to use Microsoft Office, Microsoft Excel and other programs to manage a high volume of detailed information and responsibilities.
• Other Requirements : Knowledge of problems associated with target population preferred. Must have a personal automobile, valid driver's license, liability insurance, and be willing and able to travel between

counties served by the project, up to 90% of the time. Must complete required training within 90 days of hire.

related to various federal and local public benefit programs. Ability to remain non-judgmental, empathetic, and respectful of the homeless veterans we serve. Experience with the HMIS is preferred, but not required.

RESPONSIBILITIES :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.