Part Time - Helpdesk Tech (Temp Level 1)

Part Time - Helpdesk Tech (Temp Level 1)

Job ID : 321711

Location : Rio Salado Community College

Full / Part Time :

Regular / Temporary : Temporary

Hourly Rate

$15.00 / per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Monday - Saturday, hours varied, up to 19.5 hours per week

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Job Summary

Provides technology support to students, staff, and faculty. Technology support is in person, over the phone, chat, Zoom, and email. Assists in creating new user accounts, modifying user accounts, and deleting accounts. Provides specialized technical support for more complex issues involving equipment, networks, systems, and telecommunications

Essential Functions

60% - Provides specialized support for students, staff, and faculty by responding to inquiries via phone, online chat, in person, emails, and helpdesk tickets

25% - Assists users with hardware and specialized software applications; provides remote desktop assistance as needed

15% - Creates user documentation and updates procedures; creates, modifies, and deletes accounts

Minimum Qualifications

A. Experience in technical support or customer service environment.

B. Experience with Microsoft operating systems, Microsoft Office Suite and Microsoft desktop applications

C. Experience working with different chat software

Special Working Conditions

May be required to sit for a prolonged period of time; viewing a computer monitor. May be required to lift or carry up to 25lbs.

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving :

OR

(If moving from out of state)

Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving :

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and / or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX / 504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480 / 517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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