NC Regulatory Affairs Manager

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Job Description

The preferred location for this position is in Raleigh, North Carolina; however, the hiring manager will consider Charlotte, NC if needed. The exact location will be determined at the time of offer based on business needs.

Job Summary

This position serves as the primary subject matter expert and point of contact for customer-related issues in North Carolina that have been, or may prospectively be, escalated to regulatory authorities. It serves as a liaison between Duke Energy and key external stakeholders including the North Carolina Utilities Commission (NCUC) Staff, NC Public Staff, and intervenors in state regulatory proceedings. Additional responsibilities include analysis of emerging regulatory and legislative issues, and the development of recommended and alternative responses to these issues. This role manages regulatory applications for transmission and generation approvals, attends NCUC meetings as needed, represents Duke Energy in formal complaints, and reports on grid conditions and storm events to the NCUC and Public Staff.

This position works closely with the following departments : State Regulatory-Legal, Carolinas Rates Department, Grid Operations (ECC), System Optimization, Carolinas Consumer Affairs, Carolinas Customer Service Center, and Carolinas Customer Delivery (including Carolina's transmission, distribution, and vegetation management). There is frequent interaction with regulatory agencies, primarily the NC Public Staff and NCUC Staff.

The ideal background for this person would be engineering experience in the distribution or transmission space.

Responsibilities

• Lead the resolution of escalated customer issues. Investigate complaints and recommend response based upon compliance with governing rules and statutes and sound business judgment. Communicate with customers, internal stakeholders, Carolinas Consumer Affairs, and regulatory authorities as appropriate. Negotiate settled resolution or lead Duke Energy's formal response.
• Assist regulatory attorneys and business units to ensure that Duke Energy service regulations and line extension plans are followed consistently in accordance Commission rules and N.C. general statutes. Lead or support regulatory filings such as general rate cases, certificates of public convenience and necessity, special tariff requests, routine regulatory reports, and discovery responses. Provide expertise to internal stakeholders and regulatory authorities concerning the proper interpretation and resolution of tariff or other Commission-related questions and issues such as credit and collection policies, line extension plans, and economic development riders.
• Maintain positive working relationships with NC Public Staff and NCUC Staff. Facilitate effective communication to regulators concerning matters of interest including storms, grid conditions, system outages & restoration efforts, generation & transmission outages, emerging industry matters, and rulemakings. Serve as an effective intermediary between regulators and internal business units.
• Identify, research, and analyze emerging regulatory and legislative issues. Develop alternatives and make recommendations concerning Duke Energy responses. Coordinate with key internal and external stakeholders to promote resolutions that reasonably balance shareholder and intervenor perspectives.

Basic / Required Qualifications

Desired Qualifications

Working Conditions