US - Financial Analyst I

Description : RESPONSIBILITIES :

• Responsible for the processing wholesaler chargebacks and resubmissions from start to finish using mainframe systems and PC based applications, ensuring all chargebacks are received and processed on a timely basis
• Responsible for the review and evaluation of all chargeback errors, as well as determining appropriate action for resolution
• Addresses chargeback errors by in-depth data analysis and then collaborating with multiple internal departments to obtaining information and feedback necessary for resolution. Also works directly with customer to obtain information necessary for error resolution.
• Responsible for closely monitoring customer deductions, actively pursuing resolution / collection of deductions, and keeping status updates in deduction tracking tool
• Communicates with Finance Shared Service regarding open deductions and status
• Responsible for maintaining an effective customer focus : communicating with and providing supporting documentation for error resolution, efficiencies to reduce future errors, and collection of disputed balances
• Responsible for documentation of actions resulting from internal reconciliation reporting
• Participate / contribute to special projects as needed.
• Prepares for and participates in internal account meetings and internal status calls
• Participates in external customer meetings
• Provides reporting and customer metrics & contract performance insights on chargeback statuses as needed Enable Skills-Based Hiring No Hours per Day 8 Hours per Week 40 Total Hours 2,088.00