Customer Service Supervisor, Retail Banking (Harbor City, CA)

Customer Service (Sales) Leadership Position

Salary Range : $23.27 - $34.90 Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and / or equity awards.

Benefits worth writing home about :

• Medical, dental, and vision coverage for employees and their families
• Life, disability and family leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• Free employee checking account and employee home loan discounts

EO / AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

Job Description Summary :

POSITION SUMMARY : Serves in a leadership capacity to assist branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. In conjunction with Branch Manager : Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring branch regulatory compliance. Models exemplary sales and service skills and coaches team to explore customer needs and sell appropriate bank products and services, including referrals to other business units. May provide remote approvals for overrides to other branch locations. Resolves customer issues. Actively interacts with internal support areas.

Job Details :

ESSENTIAL FUNCTIONS :

Leadership Activities :

Sales Activities :

Branch Operations Activities :

Service Activities :

REQUIREMENTS :

Minimum of 5 years job experience as a Senior CSR / New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to Bank or retail operations.

Professional staff development, performance management, training, and employee counseling skills are preferred.

Proven ability to lead and develop a team is preferred.

Proven history of negotiation and influencing skills. Proven sales techniques and sales management skills.

Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs.

Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner.

Must be a self-starter, dependable, able to work within deadlines under pressure.

Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.

Ability to work quickly and accurately, to analyze information and make decisions.

High school diploma or equivalent.

Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.

Requires physical exertion of up to 10 pounds of force occasionally (1 / 3 of the time) and a negligible amount of force frequently (up to 2 / 3 of the time) to lift, carry, push, pull or otherwise move self or objects. Frequent (up to 1 / 2 of the time) sitting. Walking, standing, bending and reaching occasionally and for brief periods of time.

This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.