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Help Desk Representative
Help Desk RepresentativeCinemark • Frisco, TX
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Help Desk Representative

Help Desk Representative

Cinemark • Frisco, TX
30+ days ago
Job type
  • Full-time
Job description

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary :

As a SaMS Agent I you will be providing technical support via phone and email to all Cinemark domestic theatres. This role will be in a call center environment. We are looking for leaders and team players who encourage, drive and motivate!

Responsibilities :

  • Primary responsibility of this role is to provide support by accurately detailing symptoms and resolving issues using various internal tools. You will be provided adequate training to ensure you are successful in your role.

Requirements :

  • 1-2 years in a call center environment
  • Knowledge of Microsoft Office
  • Have the ability to successfully work in both individual and team environments
  • Be willing to work during the T.O.P. Center hours of operation (The Call Center is open 20 hours a day, 7 days a week and 365 days a year)
  • Availability to work flexible schedules including evenings, holidays & weekends
  • Theatre operations is a plus
  • Ability to work well in a team environment
  • Must be willing to work flexible schedule including evenings, holidays and weekends
  • Benefits Available :

    At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

  • Employee Discount
  • 401(k) Matching
  • Growth Opportunities
  • Education Assistance
  • Health Benefits
  • Parental Leave
  • Paid Time Off
  • Daily Pay
  • Free Movies
  • Benefits may vary by career category, so be sure to check the specific details on our career site.
  • Create a job alert for this search

    Help Desk • Frisco, TX

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