Remote Customer Service Specialist

A company is looking for a Customer Service Specialist II in the Customer Service Center.

Key Responsibilities

Process inbound calls and resolve customer inquiries regarding bank products and services

De-escalate customer situations and assist with digital banking services across various devices

Maintain knowledge of banking products and adhere to service metrics and compliance regulations

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience, preferably in banking

At least one year of contact center experience or equivalent required

Proficiency in using personal computers and managing home networking infrastructure

Experience with Android and Apple products and bank-supported web browsers preferred