Patient Relations Specialist

Overview

: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities

• Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
• May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
• Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
• Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Reconciles cash against daily charge and cash reports.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Assists patients with automated medical record access, as needed.
• Manages inventory and maintenance.
• May be required to drive patients from the hospital to designated locations.
• Performs other duties, as required.

Knowledge / Skills / Abilities

Qualifications

Qualifications

Required

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

Physical Requirements Carrying, Climbing, Color Determination, Crawling, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and / or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

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