Customer Service Representative

Job Description

Job Description

Salary : $50000 - $70000 / year DOE

Swagelok Pittsburgh, located just north of downtown Pittsburgh, is seeking a talented and high-energy Customer Service Representative to join our team and play a key role in helping our customers achieve their goals.

About Us :

We offer the best of both worldsthe stability of a global brand with the personal touch of a small business. As a privately owned, values-driven company, we focus on long-term success rather than quarterly numbers. You'll represent industry-leading products that power cutting-edge technology and critical infrastructure.

This is a highly skilled customer service position, not a call center job. It requires excellent business acumen and a passion for learning. Well provide in-depth training on our products, but a positive attitude is a must-have trait that sets you apart. Youll collaborate with our team to deliver outstanding service, building trust and lasting relationships with customers.

We dont hand out team jerseys often! We value integrity, recognize achievements, and promote work-life balance. Our workplace is a rewarding and enjoyable environment where we hire people who genuinely enjoy working together. Beyond skills, we seek individuals who live our valuesrespect, continuous improvement, quality, and funevery day.

Responsibilities include deliveringoutstanding customer service while

• Processing quote requests and purchase orders received via email, phone, or online platforms from both internal and external customers, accurately entering them into Swagelok Pittsburghs customized SAP BusinessOne.
• Proactively communicating with customers to confirm order details, resolving discrepancies, and providing order status updates.
• Processing, scheduling, and expediting orders to meet customer needs.
• Placing purchase orders and coordinating deliveries with suppliers.
• Providing technical information to help customers identify proper component options and performing basic technical product discovery.
• Collaborating with internal teams, including the Warehouse, Sales, Field Engineering, and Custom Solutions, to ensure a seamless customer experience and share potential leads and opportunities.
• Driving continuous improvement initiatives, leading special projects, and advancing your career with training and development opportunities.
• Contributing to our high-performance team by demonstrating teamwork and collaboration, while pitching in with other tasks as needed to achieve collective success.

Pay and Benefits : We seek the best talent and offer competitive compensation and a generous benefits package, including paid holidays and paid time off, medical, dental & vision benefits, 401(k) with matching, life insurance, and more. Salary is commensurate with experience.

Work-Life Balance : At Swagelok Pittsburgh, we recognize that a balanced lifestyle contributes to overall job satisfaction and success. We offer a stable Monday-to-Friday work schedule, ensuring you can enjoy a fulfilling professional life while making the most of your personal time.

Qualifications :

Strong problem-solving, analytical skills, and business acumen.

Physical Requirements : The position is primarily in an office environment. While performing job duties, the employee is regularly required to communicate verbally and listen. The role requires standing, walking, and sitting, and occasional lifting of equipment up to 20 pounds. The noise level in the work environment is generally moderate.

Company Overview

Swagelok Company is a privately owned, $2 billion company that develops and manufactures specialized fluid handling products used in a variety of industries. Swagelok Company is an American success story that has been the global leader in its field for over 70 years.

Swagelok Pittsburgh | Tri-State Area is the independently owned, authorized sales and service center for Swagelok products and services. We service Central and Western Pennsylvania as well as neighboring counties in Ohio, West Virginia, and Maryland.