Travel Operations & System Support Lead

POSITION DESCRIPTION

The Operations & System Support Lead is a key resource for managing and supporting the technology that powers our corporate travel operations. This is not an IT role-it's designed for someone who understands how travel processes work and enjoys solving problems through technology. You'll maintain back-office travel systems, set up client sites, troubleshoot issues, and create automation that improves efficiency. If you've worked as a travel agent or in travel operations and want to move into a more technical, systems-focused role, this is a great fit.

PERFORMANCE EXPECTATIONS & ACCOUNTABILITIES

• Support and manage back-office travel systems (Cornerstone, Deem, Travelport+, Globalware, etc.).
• Configure client sites and update travel policies in online booking tools.
• Handle daily data uploads and system integrations between platforms.
• Troubleshoot system errors and provide quick fixes for agents.
• Build automation rules and smartbuttons to streamline workflows.
• Stay current on system updates and release notes.
• Train new agents and serve as a subject matter expert for travel systems.
• Collaborate with internal teams to evaluate new tools and enhancements.

WHAT MAKES YOU SUCESSFUL

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.