Dear All,

We are urgently hiring for Submission Officer (Spanish Speaker)

Job Location - San Francisco CA 94103

Interested candidates can share CVs to [email protected]

Job Description :

Document scrutiny & collection of applications for Passport processing.

Collection of visa applications & document scrutiny for visa processing, attestation & legalization services

Biometrics capture (Photo & Fingerprints)

Cash collection & POS entry

Client facing – answering queries, advising applicants, managing disputes

• Handle customer / applicant queries personally or else through email, telephone.
• Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
• Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
• Ensure all the administration and logistics of passport delivery to Embassy / applicant / logistic company etc.
• Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
• Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants / customers.
• Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
• Ensure that the entire task is completed within the mandated turnaround time.
• Assist the Deputy Manager / Team Lead / Operations Manager in the execution of any new projects and other ISO compliances.
• Ensure judicious use of natural resources.
• Adhere to the environmental health and safety policy / objectives and guidelines of the organization.

Other duties as assigned