Credit & Collection Specialist

Job Title : Credit & Collection Specialist

Location : Orlando, FL

Duration : 7 Months

Pay Rate : $ 29-$30 on W2 per hour.

Schedule Monday to Friday- core business hours

100% in the office role

Position Summary

The Collection and Credit Specialist maintains the interface between the customers, AR Accounting, Operation and Sales team. This position is responsible for timely collections of all account receivable balances, credit management (including but not limiting to maintaining credit management tools, customer credit limit, etc.), supporting bad debt calculation / analysis, preparing periodic account aging / AR Tracking and Payment Details report, as well as maintaining internal / external customer contact. The Collection and Credit Specialist shall be responsible for cash collection and credit management for the Aviation Global Services and Component Corporation businesses.

Essential Functions / Key Areas of Responsibility

• Responsible for collection of customer accounts, from both internal and external customers. Ensure timely collection of all accounts receivable balances as well as defining the methods of collection by the development of collection processes and procedures
• Utilize GETPAID software to aid in the collection process
• Utilize COFANet to support customer credit limit validation process
• Identifying credit and collection issues that need to be addressed. Communicating such finding with AR Accounting (including but not limiting to cash application, correction JE, etc.) and / or CSR (including but not limiting to credit memo creation, etc.)
• Following up the above collection issues with AR Accounting and / or CSR team
• Sending missing invoices to customers
• Maintain customer contact through calls, e-mail or customer portals for improving customer payment status on past due invoices and follow-up on a regular basis
• Review, analyze and release pending sales orders from credit / shipment hold in compliance with Company Credit Policy
• Maintains and updates customer master and credit data in SAP with current customer information
• Review with relevant stakeholders on semi-annual basis to ensure appropriate credit line is setup in SAP and in the Company Credit Policy
• Support customer service and program teams to resolve all customer disputes related to receivable collections
• Support AR Accounting team to analyze, calculate and record bad debt in accordance to Company Policy
• Support the preparation of weekly and month end AR Tracking and Payment Details report
• Participate in bi-weekly Cash Drum meeting and discussion
• Support AR Accounting team in Internal Control Questionnaires process
• Action any additional duties and projects as assigned
• Assists in implementation of tools and processes, as required

Minimum Requirements : Skills, Experience, Education, Technical / Specialized Knowledge, Certifications, Language

Preferred Qualifications