Senior User Experience Researcher Job at Scribd, Inc. in Salt Lake City

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About The Company

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

What We’re Looking For

What You Will Do

• Help identify the questions we need to answer to move strategy and execution forward. Your insights and discoveries will help inform company strategy, product experiences, and long-term roadmaps.
• Play a critical role in advocating for and developing the strategic direction of the UGC brands, acting as both a thought leader and a thought contributor with brand and cross-functional team leadership.
• Design, scope, and run user research to fully learn the latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods.
• Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.
• Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials–working to ensure team engagement in user research studies, and foster a common knowledge of research output to drive informed decision making.
• Build and implement innovative user research processes to meet our product delivery goals.
• Leverage company-provisioned AI tools to maximize efficiencies in research processes, always maintaining the appropriate level of human oversight necessary for critical research impact.

About You

Scribd offers a competitive salary range, depending on location, between $101,000 and $191,000. We also provide a comprehensive and generous benefits package, including 100% paid healthcare insurance, 12 weeks paid parental leave, and a 401k / RSP matching program.

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas.

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