Help Desk Technician

A company is looking for a Help Desk Technician.

Key Responsibilities

Answers specific questions about installation, operation, configuration, customization, and usage of assigned products

Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions for common failures

Escalates complex problems to senior level contract support team members

Required Qualifications

Bachelor's Degree required

2+ years of professional experience in a Helpdesk role

Ability to obtain and maintain a Secret security clearance

Experience in multi-server environments and customer service

Knowledge of ITIL processes and cloud-based environments is a plus