Collection Specialist I - Behavioral Health

Collection Specialist I - Behavioral Health

We are seeking a detail-oriented and compassionate Collection Specialist I to support our healthcare revenue cycle operations. This entry-level role focuses on patient account collections, insurance follow-up, cash posting, and reconciliation. The ideal candidate will be comfortable communicating with patients and payers, navigating billing systems, and ensuring accurate financial documentation and timely resolution of outstanding balances.

Key Responsibilities

• Contact patients regarding outstanding balances
• Educate patients on billing statements and payment options
• Establish and monitor payment plans
• Document all collection activities and patient communications
• Follow up on unpaid claims from Medicare, Medicaid, Managed Care Organizations (MCOs), and other third-party payers
• Resolve claim denials and discrepancies
• Submit appeals and additional documentation as needed
• Maintain current knowledge of payer guidelines and reimbursement policies
• Post payments from patients, insurance companies, and third-party payers to patient accounts
• Reconcile daily deposits and payment batches to ensure accuracy
• Verify insurance coverage prior to billing to ensure eligibility and benefits
• Perform other tasks as assigned by management

Qualifications

Required :

Preferred :

Skills & Competencies

Benefits

NHC HealthCare Corporate Office offers a competitive compensation package for full time employment including health, dental, vision, life, disability insurance, paid time off, 401 (k) with generous company match, stock options, and more. The NHC environment is one of encouragement and challenge ... innovation and improvement ... teamwork and collaboration ... and honesty and integrity. All NHC employees are committed as partners, not only to the health of our patients, but to the well-being of the communities we serve. If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply online.

We look forward to talking with you! NHC is an Equal Opportunity Employer.