Banking Operations Business Consultant

Job Title

Analyze and evaluate internal systems and procedures of assigned line of business by way of assigned projects, concentrating specifically on the efficiency and effectiveness of these systems and procedures, and the overall quality of the results or services provided. Assigned projects are high priority and may be high risk. May manage a small group of analysts.

Essential Duties and Responsibilities

• Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvement as well as quality enhancements.
• Responsible for recommendation of improvements and enhancements within area of responsibility. This is to include completing process mapping, workflow analyses, and process re-engineering.
• Prepare detailed procedural manuals for area of responsibility.
• Coordinate and participate in any training that is necessary as a result of conclusions reached in project-related activities or system implementation.
• Provide application support, which includes problem research, analysis, resolution, and on-call support.
• Upon assignment of a recommendation or stated enhancement project, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis.
• Maintain and communicate knowledge of industry trends and technology. Develop and maintain a professional relationship with vendors supporting assigned systems.
• Help ensure regulatory compliance as applicable.
• Act as the technical resource for assigned systems, to include preliminary project plans, project workbooks, etc. for necessary actions involving IT for enhancements, upgrades or implementation.
• Maintain statistics, records and reports that help establish quality control standards at an acceptable rate.

Qualifications

Required Qualifications :

Preferred Qualifications :

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.