Business Analytics - Operations

The Business Analyst position supports the Collections and Customer Service Department in carrying out analytics designed to measure the business performance and improve the overall decision-making process. A large part of the role is analyzing reports and developing metrics, which can be used to drive the future direction of the business both internally and externally. There will be some project management required including working across all disciplines of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Analyze business reports and trends including, but not limited to revenue, spending and any areas that impact Hollis Cobb's P&L
• Develop and analyze a set of relevant metrics to assist in understanding our historical business trends, and look at how we may adapt our business in the future based on these metrics
• Isolate and detail specific channels and processes of our business to develop a deep understanding and look for areas of process improvement
• Lead or support the development of new business processes to adapt to our business and / or cost reduce or improve our processes
• Look at industry trends and compare our current operations to what may need to be required in the future
• Support the Operations Department by utilizing a risk management approach to solving business problems
• Lead the efforts to increase efficiency and cash flows, on a consistent basis, by accounting for our client cash collections, and pushing for resolution of slow payer accounts
• Support the operations as needed to help them achieve their daily and / or monthly processing goals
• Prepare and present findings to Leadership on a regular basis
• Complies with Federal, State, and Local legal requirements
• Performs other duties as assigned

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE :

KNOWLEDGE, SKILLS AND ABILITIES :

PHYSICAL SKILLS AND ABILITIES :

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and / or move up to 25 pounds. Also, may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; talk and hear.

WORK ENVIORNMENT :

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent / employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent / employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and / or written resources and utilizes multiple screens and systems simultaneously. All incumbents / employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Illinois, Maryland and New Jersey residents click below for compensation and benefits

Equal Opportunity Employer

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