Sales Training And Rssr Development Program Manager
This role is responsible for strengthening Orascoptics commercial organization through leadership of both sales training and the RSSR development program. The position ensures sales representatives and RSSRs are equipped with the skills, knowledge, and tools to succeed in the field and deliver an exceptional customer experience. Key responsibilities include assessing training needs, designing and delivering onboarding and development programs, and providing ongoing coaching, mentorship, and real-time feedback. The role also oversees the recruitment, onboarding, daily management, and performance development of the RSSR team, establishing KPIs, standard work practices, and structured field experiences. In addition, it manages program travel to maximize resources in covering open territories and events. By building a strong talent pipeline and aligning training and development with broader organizational strategies, this position drives both immediate sales effectiveness and long-term growth.
Key Responsibilities :
- Sales Training
- Determine training needs by working directly with the field sales representatives and managers to understand core competencies and technical skills required for the position
- Provide best in class online and onsite sales training including new hire onboarding, product training, selling skills, competitor awareness and customer relationship management training
- Support the Sales team by participating in field ride-alongs to provide real time feedback and training to new and struggling sales representatives
- Identify and gather best practices from the field to be documented, communicated, and deployed within the organization
- Coordinate and monitor the formal mentorship program for new hires, adjusting as required
- Improve training effectiveness by staying current with innovative approaches and techniques and liaising with other Envista OpCo trainers to share best practices
- Create and support both new training materials and those currently in use, for classroom, online and mobile learning platforms
- Develop, plan, and execute sales training during the annual Orascoptic Global Sales Meeting
- Work closely with the marketing team to stay current on product updates, new releases and collateral required to support training efforts
Primary Duties & Responsibilities :
RSSR Program ManagerLead the recruitment, onboarding, training and daily leadership of the RSSR team membersDesign and deliver comprehensive training programs to support RSSR skill development and team integrationProvide leadership, coaching, and mentorship to the RSSR team to ensure professional growth and performance excellenceOversee the daily management of the RSSR team as well as develop, track, and monitor key performance indicators (KPIs) and standard work practices to drive accountability and continuous improvementManage program travel logistics to ensure maximum resource utilization in covering open territories and supporting eventsSupport the RSSR team's field development by providing structured learning opportunities, shadowing experiences, and performance feedbackEnsure RSSRs are fully prepared for seamless transitions into field representative roles through tailored development plans and readiness assessmentsCollaborate with cross-functional teams to align RSSR objectives with broader sales strategiesJob Requirements :
Required Qualifications :
Education & ExperienceBachelors degree in Business, Marketing, Education, or a related field; Masters degree or relevant certifications (e.g., CPTD, ATD) a plusMinimum 5 years of experience in sales training, sales enablement, or commercial leadership, preferably in a medical device, dental, or healthcare-related industry2+ years of experience managing or mentoring field-based sales teams or early-career development programsSkills & Competencies :
Proven ability to design, deliver, and evaluate effective training programs across multiple modalities (in-person, virtual, e-learning)Strong coaching and leadership skills with the ability to inspire and develop talentExcellent communication, facilitation, and presentation skillsStrong project management and organizational skills; able to manage multiple priorities and deadlinesProficiency in Microsoft Office Suite and learning management systems (LMS); experience with CRM platforms (e.g., Salesforce) preferredAbility to analyze performance data and translate insights into actionable training strategiesOther Requirements :
Willingness and ability to travel up to 4050%, including field visits, sales meetings, and eventsValid drivers license and ability to travel independentlyPhysical Expectations :
Ability to sit or stand for extended periods during training sessions, meetings, or travelFrequent use of computer, phone, and presentation equipmentOccasional lifting or transport of training materials or equipment (up to 25 lbs)Must be able to travel by car and air, including overnight staysTarget Market Salary Range : $108,700 - $175,000
Operating Company : Orascoptic