Senior Billing Specialist

Job Description

Job Description

Why join us?

We’re a global tech company,  just not the kind you’re picturing.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

The Role

We’re seeking a Senior Billing Specialist to join our Finance team. This is a high-impact role responsible for leading our billing operations, ensuring accuracy, and optimizing processes as we scale. You’ll work cross-functionally with Sales, Customer Success, and Engineering, playing a key part in delivering a world-class customer billing experience.

Key Responsibilities

• Manage end-to-end billing processes including invoicing, adjustments, credits, and reporting
• Ensure accuracy and compliance of all billing transactions across systems
• Work closely with Revenue Operations and Sales teams to ensure correct billing terms and customer data
• Reconcile and troubleshoot billing discrepancies in a timely and customer-focused manner
• Own and enhance billing automation processes using Salesforce, NetSuite, and Excel
• Partner with internal stakeholders to support audits, reporting, and data analysis
• Identify opportunities to streamline workflows and improve billing performance metrics
• Advanced Problem Solving & Escalation Management - Serve as the subject matter expert and primary escalation point for all complex billing inquiries and disputes, working to resolve root causes and implement preventative measures.
• Commercial Collaboration - Partner with commercial teams (Sales, Legal, Solutions) to accurately translate complex deal terms and pricing models into billable configurations.

What You'll Have

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumesWe’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.