Senior Lifecycle & Marketing Operations Manager

Job Description

Job Description

Provi is a leader in the B2B digital marketplace for the wholesale alcohol industry, and we’re seeking a talented Senior Lifecycle & Marketing Operations Manager to join our Marketing Team.

This role is the cornerstone of our marketing team’s next phase. You will be responsible for designing, executing, and optimizing lifecycle programs and marketing operations that drive acquisition, conversion, and retention. Your work will ensure that go-to-market (GTM) launches, ongoing campaigns, and communications are flawlessly executed and continually improved. By implementing best-in-class segmentation, personalization, and automation, you will safeguard Provi’s growth initiatives and unlock new levels of customer engagement and revenue generation.

What You’ll Be Doing

• Lifecycle Program Leadership : Architect and manage always-on lifecycle marketing programs, including onboarding, reactivation, retention, and win-back campaigns. Ensure these programs are highly segmented and personalized for diverse segments (e.g., bars, restaurants, liquor stores) and regional markets.
• GTM Execution : Serve as the operational backbone for all GTM launches, such as new market entries and strategic partnerships. Develop scalable processes that prevent execution risk and drive seamless campaign rollouts.
• Acquisition & Conversion Optimization : Drive first-order conversion and accelerate the path from sign-up to order by leveraging data-driven segmentation, targeted messaging, and campaign automation. Monitor and improve key funnel metrics, including first-order conversion rate, time-to-first-order, and searcher-to-orderer conversion.
• Email & Channel Operations : Oversee the creation, delivery, and optimization of all lifecycle email communications, including onboarding series, seasonal promotions, newsletters, product updates, and re-engagement campaigns. Ensure messaging is actionable, relevant, and drives both direct and indirect conversions.
• Marketing Operations & Technology : Own the marketing technology stack, including HubSpot CRM, marketing automation platforms, consent management, and integrations with analytics and reporting tools. Develop and maintain workflows, manage audience segmentation, and ensure compliance with privacy regulations.
• Analytics & Reporting : Establish and track KPIs tied to business outcomes. Analyze campaign performance, generate actionable insights, and iterate on programs to maximize ROI.
• Cross-Functional Collaboration : Partner closely with product, publishing, sales, and customer success teams to share insights, align on messaging, and coordinate multi-channel campaigns. Facilitate feedback loops to continuously improve lifecycle touchpoints.

What We’re Looking For

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skillset, experience, and / or performance. Base pay is just one component of the Company’s total compensation package for employees. Other rewards may include long-term incentives and program-specific awards. In addition, the Company provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a retirement savings plan, paid parental leave, paid holidays, and flexible paid time off (PTO).

Make an impact :  Work directly with the management team to help grow the business.

Find your groove and grow :  Provi keeps growing and you should too. Expand your skill set, diversify your experience and develop along with us.

Enjoy competitive benefits :  Health, Dental, Vision, 401(k) with match, Commuter Perks, Long / Short Term Disability, Employee Assistance Program, Unlimited PTO, and Paid Parental Leave.

Be a part of something big :  Join a dynamic and innovative team that is working to change a major industry.

Provi is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at jobs@provi.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.