IT Technician

Job Description

Position Summary

The IT Technician / System Administrator provides technical and operational support to company users across headquarters and regional offices. This includes managing help desk operations, troubleshooting hardware, software, and network issues, and ensuring the reliability and security of the company's IT infrastructure. The role supports local and wide area networks (LAN / WAN), Active Directory, cloud systems, and cybersecurity compliance in coordination within the company and external partners.

The incumbent also contributes to IT system design, implementation, configuration management, and disaster recovery planning while ensuring adherence to federal and state security and technology standards.

Key Duties and Responsibilities

Technical Support & Systems Administration

• Manage help desk tickets, troubleshoot and resolve user issues.
• Maintain and monitor LAN / WAN connectivity, server performance, and system security.
• Administer Active Directory , Office 365 , Azure , and related Microsoft platforms.
• Assist in computer imaging, deployment, maintenance, and hardware setup.
• Participate in large-scale IT deployments and infrastructure upgrades.
• Support VOIP , A / V , and video teleconferencing (VTC) systems.

System Design, Integration, and Cloud Support

Cybersecurity & Compliance

Advisory & Training

Collaboration & Leadership

Requirements

Knowledge, Skills, and Abilities (KSA)

Technical Knowledge

Help Desk systems and ticketing workflows.

Analytical & Leadership Skills

Certifications (Preferred)

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification :