Customer Service

This Jobot Job is hosted by : Jamie Beene

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary : $20 - $23 per hour

A bit about us :

We are a trusted Tennessee-based company specializing in chimney cleaning, inspections, and repair services to keep homes safe and efficient year-round. With a commitment to professionalism and customer care, we ensure every fireplace and chimney functions flawlessly.

Why join us?

Join our team to be part of a respected chimney service company where your skills make a real impact in keeping homes and commercial properties safe, warm, and running efficiently.

Job Details

Job Details :

We are currently seeking a passionate and detail-oriented individual to join our team in the role of a Customer Service Representative. This position is an integral part of our organization, serving as the primary point of contact for our customers. The successful candidate will be responsible for managing customer queries and complaints, processing orders, and providing information about our services. The hours of the role are 8-5pm Monday through Friday.

Responsibilities :

1. Manage large amounts of incoming calls, emails, and customer service inquiries.

2. Generate sales leads and identify and assess customers’ needs to achieve satisfaction.

3. Build sustainable relationships and trust with customer accounts through open and interactive communication.

4. Provide accurate, valid, and complete information by using the right methods / tools.

5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

6. Follow communication procedures, guidelines, and policies.

7. Take the extra mile to engage customers and meet customer service team sales targets and call handling quotas.

8. Coordinate with internal departments to ensure timely and accurate order processing and delivery.

9. Continuously improve through feedback, identifying opportunities for customer service process improvements.

10. Keep records of customer interactions, process customer accounts, and file documents.

If you are a dedicated, reliable, and customer-focused professional who wants to provide top-quality service to our customers, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com / legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and / or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here : jobot.com / privacy-policy