IT Manager, Governance, Planning and Strategy

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

The IT Manager for Governance, Planning, and Strategy (GPS) at PacificSource plays a pivotal role in aligning IT strategy with enterprise goals. Reporting directly to the CIO, this role ensures strategic coordination, transparency, and value delivery across IT initiatives. The IT Manager will lead governance practices, performance management, and planning. This position is essential in driving IT transformation and fostering cross-functional collaboration. PacificSource fosters a collaborative and supportive work environment. The GPS Manager will work with a diverse team of leaders across the IT organization.

Essential Responsibilities :

• Responsible for oversight, management, development, implementation, and communication of department programs.
• Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
• Facilitate the annual budgeting process for IT. Monitor and manage spending versus the planned budget throughout the year and collaborate with IT leaders on corrective action where needed.
• Facilitate IT-wide governance forums, ensuring coordination across project management, technology roadmap, and technology lifecycle.
• Align IT initiatives with enterprise objectives and ensure execution through structured planning cycles.
• Facilitate the development and communication of IT strategy, strategic plans, and roadmaps.
• Establish and maintain standards for decision-making, prioritization, and performance reporting.
• Develop and manage IT performance metrics and dashboards aligned to enterprise objectives.
• Oversee IT portfolio management in partnership with enterprise strategy and Enterprise Project Management Office (EPMO), ensuring prioritization aligns with strategic goals and resource capacity.
• Partner with IT Leadership and Finance to develop and manage IT budgets, cost transparency, and value realization from investments.
• Serve as a central communication point between IT leaders, enterprise strategy team, Enterprise Project Management Office (EPMO), business partners, and enterprise stakeholders.
• Contribute to IT workforce planning and talent development strategies.

Supporting Responsibilities :

SUCCESS PROFILE

Work Experience : Minimum 5 years of experience in IT governance, strategic planning, and project management required. Proven ability to lead and coordinate cross-functional teams required. Familiarity with portfolio management, enterprise planning tools, and Agile methodologies required. Demonstrated success in driving alignment and building bridges across technical and business teams required. Experience working in healthcare or payer organizations is highly desirable.

Education, Certificates, Licenses : Bachelor's degree in Information Technology, Business Administration, or other related field or equivalent additional years of experience in lieu of a degree.

Preferred Certifications : PMP, SAFe, ITIL, COBIT, Prosci (change management).

Knowledge : Strong understanding of IT governance frameworks and best practices (e.g., COBIT, ITIL). Knowledge of strategic planning, performance management, and portfolio management. Familiarity with Agile methodologies and enterprise planning tools. Strong analytical, communication, and facilitation skills. Ability to operate in ambiguous and evolving environments.

Competencies

Building Trust

Building a Successful Team

Aligning Performance for Success

Building Partnerships

Customer Focus

Continuous Improvement

Decision Making

Facilitating Change

Leveraging Diversity

Driving for Results

Environment : Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills :

Accountable leadership, Collaboration, Data-driven & Analytical, Delegation, Effective communication, Listening (active), Situational Leadership, Strategic Thinking

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business :

Physical Requirements : Stoop and bend. Sit and / or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer : This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.