Product Support Specialist

A company is looking for a Product Support Specialist to provide technical assistance and support to clients using their platform. Key Responsibilities Handle a high volume of support tickets through chat and email, providing timely troubleshooting and customer assistance Guide clients through technical challenges and feature navigation within the dashboard Log and track software bugs, collaborating with the development team for resolution Required Qualifications 1-3 years in a customer support, product support, or technical support role, preferably in a SaaS or tech platform Experience using support platforms like Zendesk or Intercom Familiarity with bug-tracking systems such as Jira Collaborative mindset to work cross-functionally with product and engineering teams Passion for creating positive customer experiences