Senior Director, Enterprise IT and SecOps

Senior Director, Enterprise It And Secops

QuartzBio (www.quartz.bio) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech / pharma (R&D) teams with enterprise-level access to sample / biomarker data management solutions & analytics, information, insight & reporting capabilities.

Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.

Position Summary

We are seeking a strategic and hands-on senior director to lead our enterprise IT and security operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment.

As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization.

The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals.

Key Responsibilities

Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools.

Plan, oversee and support the execution of migrating enterprise IT systems from PMG corporate IT tenants to QuartzBio specific IT tenants per migration plan.

Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience.

Lead and mentor a hybrid enterprise IT team composed of full-time employees and managed services vendors.

Foster a culture of accountability, innovation, and continuous improvement.

Identify, negotiate, and manage outsourcing partners to support enterprise IT and SecOps operations.

Ensure service level agreements (SLAs) and performance metrics are met.

Collaborate with the governance, risk, and compliance (GRC) team to support and maintain the company's compliance framework.

Ensure IT systems and processes align with regulatory and internal standards.

Oversee SecOps activities in partnership with the IT security analyst and managed services provider.

Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions.

Develop and maintain IT asset management and lifecycle processes.

Establish and monitor KPIs to measure IT and security performance and user satisfaction.

Develop and manage the IT budget, including forecasting and cost optimization strategies.

Establish and maintain business continuity and disaster recovery plans.

Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities.

Lead change management initiatives related to enterprise IT and security implementations.

Ensure seamless onboarding and offboarding processes from a systems and access perspective.

Monitor emerging threats and proactively adjust security posture and tools.

Champion user training and awareness programs for IT systems and cybersecurity best practices.

Qualifications

Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud / infrastructure technologies, information technology (IT) consulting / support, systems administration, network operations, software development / support, or technology solutions.

Minimum of 10 years of experience in managing teams.

10 + years of experience working with internal stakeholders.

Proven success managing complex IT environments and security programs in high-growth or startup settings.

Proven experience implementing and managing an O365 tenant across enterprise environments.

Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks.

Demonstrated success in managing GRC and SecOps through third-party providers.

Relevant certifications (e.g., CISSP, CISM, PMP) are a plus.

Experience with compliance audits and risk assessments.

Excellent leadership, communication, and vendor management skills.

Proven executive leadership and strategic impact.

Excellent problem-solving and analytical skills.

Strong written and verbal communication skills.

Skill in defining and collecting metrics to gauge project progression.

Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others.

Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff.

Ability to manage geographically dispersed project teams.

Preferred :

Experience in the life sciences industry or regulated environments.

Leadership Expectations :

Follow company's principles and code of ethics on a day-to-day basis.

Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders.

Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy.

Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities.

Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process.

Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations.

Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders.

Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork.

Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders.

Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities.

Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success.

Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success.

Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team.

Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success.