Claims Administrator

Job Description

Job Description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Responsible for contributing to the overall success of OneAmerica Financial objectives by helping our customers maintain a sense of security and their well-being by effectively providing timely and accurate administrative support to the OneAmerica Financial Claims teams.

Primary Responsibilities :

• Contribute toward business objectives and performance standards by accurately and timely requesting, verifying, and collecting claim requirements via phone and / or in writing.
• Consistently adhere to the documented workflow guidelines and established procedures and demonstrate high quality work by meeting or exceeding quality standards.
• Accurate claim data entry for group and individual lines of business. This may include, but is not limited to annuity, disability, life insurance, and life waiver of premium utilizing multiple administrative and claim systems.
• Deliver differentiated levels of service, including consistency, ownership, responsiveness, and empathy, consistently across all businesses and customer groups.
• Document claim files, systems, and all communication in an approved format in a clear, prompt, consistent and professional manner to ensure claims are processed in compliance with legal and statutory requirements as well as customer agreements.
• Depending on the line of business, may require correspondence with agents, beneficiaries, brokers, claimants, physicians, policyholders and third-party administrators verbally and in writing. Correspondence must adhere to required levels of confidentiality.
• Maintain a level of participation and commitment to individual, team and results by retaining responsibility for optional outcomes and assisting management in activities / projects that support team objectives.
• Demonstrates Empowerment with Accountability (EWA) and support of the OneAmerica Ways by adapting to changes in workflow and systems and identifying opportunities for efficiency and innovation in process.
• Takes appropriate actions to achieve objectives and independently adjust and assist fellow associates in response to shifting priorities and rapid change.

Required Education and / or Certifications

H.S Diploma or equivalent or any combination of education and experience which would provide an equivalent background.

Recommended Education and / or Certifications

Bachelors Degree and / or 1 year working in a fast-paced office environment preferred.

Required Work Experience :

Working knowledge of Microsoft Word and Outlook. Desired minimum of 1 year work experience preferred. Knowledge of insurance administration terms and processes is a plus.

Salary Band : 01B

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This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Disclaimer : OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions :

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com / companies.