Senior Customer Experience Specialist

A company is looking for a Senior Customer Experience Specialist.

Key Responsibilities

Resolve complex pharmacy-related issues and provide advanced support for the EQUIPP platform

Collaborate with pharmacies, health plans, and providers to enhance quality performance

Maintain accurate CRM records and support quality reporting and value-based care initiatives

Required Qualifications

Bachelor's degree (advanced degree preferred)

5+ years in customer support, preferably in healthcare or pharmacy tech

Knowledge of pharmacy operations, medication management, and quality programs

Proficient in CRM tools (Salesforce, Zendesk) and data analysis (SQL, Excel)

Strong understanding of Star Ratings, CMS, and value-based care