General Manager (KFC)

Job Description

Job Description

Key Responsibilities :

• Operational Management :
• Oversee the daily operations of the restaurant, ensuring smooth and efficient performance.
• Ensure compliance with company standards and procedures for food quality, service, cleanliness, and safety.
• Implement operational plans to increase efficiency, reduce costs, and drive profitability.
• Monitor restaurant performance and provide solutions to operational challenges.
• Staff Management :
• Lead, mentor, and motivate a team of restaurant staff, including shift leaders, cooks, and service employees.
• Hire, train, and develop employees, ensuring they meet company standards for performance.
• Create employee schedules, ensuring adequate staffing at all times.
• Conduct regular performance reviews and provide feedback, coaching, and disciplinary actions as necessary.
• Foster a positive work environment that promotes teamwork, respect, and high employee morale.
• Customer Service :
• Ensure a high level of customer satisfaction by addressing any complaints or concerns promptly and professionally.
• Monitor customer service interactions to ensure standards are being met.
• Implement customer service training programs to ensure all employees are equipped to provide exceptional service.
• Promote a customer-first culture in the restaurant.
• Financial Management :
• Manage and oversee restaurant budgets, ensuring profitability.
• Control labor costs, food costs, and other expenses to meet financial targets.
• Analyze sales and financial data to identify trends and implement strategies to increase revenue and reduce costs.
• Handle financial reporting, including sales reports, cash handling, and profit / loss statements.
• Marketing and Sales :
• Implement local marketing and promotional strategies to attract new customers and retain regular guests.
• Coordinate with the corporate team for national or regional campaigns and promotions.
• Monitor competitor activity and adjust restaurant strategies to stay competitive.
• Health & Safety Compliance :
• Ensure compliance with all local, state, and federal health regulations, including food safety standards.
• Conduct regular inspections of kitchen and dining areas to ensure cleanliness and hygiene.
• Implement safety programs to ensure the safety of both employees and customers.
• Inventory and Supply Management :
• Manage inventory levels and ensure efficient ordering of supplies, minimizing waste and loss.
• Control stock levels of food and beverage items and ensure proper storage to maintain quality.
• Work with suppliers to maintain cost-effective inventory practices.
• Administrative Duties :
• Handle administrative tasks such as payroll, scheduling, and employee records.
• Maintain accurate documentation and ensure compliance with company policies.
• Review and approve daily operational reports, sales reports, and other necessary paperwork.

Qualifications :

Compensation :

Key Attributes for Success :