Desktop Support Engineer

Senior Talent Acquisition Specialist @ Tata Consultancy Services

Location : Aurora, IL

Job Type : Full Time

Base pay range

$50,000.00 / yr - $60,000.00 / yr

TCS Employee Benefits Summary :

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support : Maternal & Parental Leaves.
• Insurance Options : Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.
• Time Off : Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Overview

Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.

Physically fit to walk through large areas.

Ability to work after hours and weekends if necessary or required by the customer.

Knowledge using ServiceNow as the ticketing tool.

Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

Analyze, resolve, respond to, and document end user inquiries.

Install desktop / Laptop, printers / scanners, and other peripheral software using approved tools.

Troubleshoot operating system issue. Connection issues with LAN / WAN.

Update tickets with accurate and timely records of work performed, and resolution detail.

Maintain and contribute to a knowledge base.

Coordinate hardware warranty repair.

Perform inventory management activities as required in coordination with asset management and other corporate groups.

Escalate to 3rd party vendors when necessary.

Responsible for raising and coordinating problem management issues.

Compensation notes

Base Salary Range : $50,000 - $60,000 per annum

Seniority level

Employment type

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