Senior Manager Digital Strategy

Senior Manager, Digital StrategyThe Senior Manager, Digital Strategy serves as a key strategic leader within the Digital Customer Experience team, responsible for researching, formulating, and supporting execution of transformative digital initiatives that create competitive advantage. The incumbent will develop comprehensive multi-year digital roadmaps across web platforms, sales enablement, self-service capabilities, and other customer touchpoints to deliver best-in-industry experiences that differentiate our company. The Senior Manager, Digital Strategy partners with cross-functional leaders to translate business objectives into actionable digital strategies while providing strategic guidance to the digital product management team.Principal Responsibilities:Supports Digital Customer Experience team and functional owners in the identification, development and execution of strategic actions, including definition of the problem statement, solicitation and alignment of organizational input, formation of customer research, structure of the approach, assessment of financial and operational impact, and implementation of planned goals.Leads competitive intelligence efforts to identify industry trends, emerging technologies, and best practices that can be leveraged to create differentiated digital experiences.Develops fact-based recommendations and presents them to senior management to enable critical decisions.Creates compelling business cases that articulate ROI and strategic value of proposed digital investments.Develops and maintains a deep understanding of customer journeys, pain points, and expectations to inform strategic roadmap development.Establishes KPIs and measurement frameworks to evaluate the effectiveness of digital initiatives.Supports critical initiatives requiring analytical and decision support to frame key issues, develop hypotheses, assess risks, conduct analyses, and test potential solutions prior to mobilizing commitment and designing broader implementation plans.Conducts research and analysis supporting the development and ongoing assessment of long-term strategic options and optimal positioning of digital capabilities for the Company.Develops materials in support of the multi-year roadmap across all customer types.Stays current on emerging digital technologies, UX trends, and customer experience innovations to identify opportunities for implementation.Facilitates strategic planning workshops and cross-functional alignment sessions to build consensus around digital priorities.Coaches and develops a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.Performs other job-related duties as assigned.Qualifications:Strategy consulting, digital consulting, or internal digital product experience preferred.Experience developing and implementing multi-year digital roadmaps that drive measurable business outcomes.Demonstrated ability to translate customer insights into strategic digital initiatives.Strong understanding of digital experience platforms, content management systems, and customer engagement technologies.Experience with user experience research methodologies and customer journey mapping.Ability to balance strategic thinking with tactical execution.Proven track record of building business cases and securing executive buy-in for digital investments.Experience working in cross-functional, matrix environments to drive digital transformation initiatives.Knowledge of digital analytics and performance measurement frameworks.Minimum Requirements:Minimum of 7-10 years of experience in digital strategy, customer experience, product management, or related fields.7-10 years of leadership experience developing and implementing digital roadmaps or transformation initiatives.Demonstrated experience with customer research methodologies and competitive analysis.Experience in environmental services industry or related B2B sectors - preferred.Rewarding Compensation and BenefitsEligible employees can elect to participate in:Comprehensive medical benefits coverage, dental plans and vision coverage.Health care and dependent care spending accounts.Short- and long-term disability.Life insurance and accidental death & dismemberment insurance.Employee and Family Assistance Program (EAP).Employee discount programs.Retirement plan with a generous company match.Employee Stock Purchase Plan (ESPP).Paid Time Off (PTO)EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.About The Company:Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.Our company values guide our daily actions:Safe: We protect the livelihoods of our colleagues and communities.Committed to Serve: We go above and beyond to exceed our customers' expectations.Environmentally Responsible: We take action to improve our environment.Driven: We deliver results in the right way.Human-Centered: We respect the dignity and unique potential of every person.We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.Strategy:Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.Recycling and Waste:We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.Environmental Solutions:Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.Sustainability Innovation:Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our