Call Center Representative

Job Description

Job Description

Call Center Representative

Location : Savage, MD

Company Overview :

Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free.

We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes — and earn a substantial income doing it!

General Purpose :

Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads.

Responsibilities :

Deliver a scripted pitch to homeowners

Adjust the script as needed to meet homeowners' needs

Handle homeowner questions and overcome objections

Collect homeowner information (name, address, phone number, etc.)

Receive and schedule appointments over the phone

Enter appointment details and homeowner information into the system

Confirm appointments with canvassers or sales representatives

Assign appointments to sales representatives

Make quality control calls

Respond to incoming calls from potential homeowners

Follow up with homeowners after initial contact

Maintain and update lead information and reports

Qualifications :

Sales background required

Previous sales experience preferred

Previous telemarketing experience preferred

Strong knowledge of sales and marketing principles and strategies

Excellent communication and customer service skills

Proficiency in relevant computer applications

Product knowledge (training provided)

Positive, professional attitude and team-oriented mindset

Benefits : Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Time

Professional Development Opportunities

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