Residential Plumbing Field Supervisor

Job Description

Job Description

Who We Are

Tony LaMartina Plumbing Company is a trusted, family-owned plumbing company that has proudly served St. Louis homeowners for generations. We specialize exclusively in residential plumbing service and repair, providing expert craftsmanship, professionalism, and the highest level of customer care.

Our mission is simple yet powerful :

Caring for Generations, so you can enjoy life’s more meaningful moments.

We’re building toward our vision to :

Strengthen our community by creating meaningful careers for over 100 dedicated team members by the year 2031, building a legacy of service, craftsmanship, and opportunity.

Our culture is anchored in Optimism, Community, Accountability, Growth, and Dependability. These aren’t just words, they’re how we hire, how we work, and how we lead.

Position Summary

As a Field Supervisor , you’ll be the backbone of our field operations, guiding plumbers to excellence through real-time technical support, hands-on mentorship, and proactive career development.

You’ll blend your technical expertise with leadership, ensuring jobs run smoothly, customers stay happy, and our plumbers continue to grow. From troubleshooting complex installs to leading training sessions and supporting the hiring and onboarding of new talent, you’ll help shape the future of our team.

This is an opportunity for a skilled professional who leads with empathy, communicates with confidence, and thrives in a fast-paced, people-first environment.

Key Responsibilities1. Field & Plumber Support

Provide on-demand technical support to plumbers and office staff during working hours.

Conduct customer callbacks as needed and troubleshoot issues to reduce repeat visits.

Maintain active fieldwork to stay sharp on best practices.

2. Training & Development

Coach field plumbers on technical skills, safety, and company standards.

Lead micro-trainings and one-on-one sessions in partnership with Training & Development.

Map career growth for every field professional and support ongoing skill advancement.

At Tony LaMartina Plumbing Company, we use NextStep , our career tracking and development program, to ensure every plumber has a clear growth path. This system helps us monitor progress, set goals, and provide the training and mentorship needed for each team member to master new skills and achieve long-term success in the field.

Support onboarding to set new team members up for success.

3. Field-Rides & Technical Evaluation

Conduct site visits to assess workmanship, professionalism, and customer communication.

Evaluate jobs before inspections.

Partner with management to identify training opportunities.

4. Collaboration & Departmental Success

Partner with dispatch, fulfillment coordinators, and the service manager to ensure smooth daily operations.

Assist with scheduling, PTO coordination, and aligning jobs with plumber skill levels.

Build team culture through accountability, growth, and support.

5. Documentation & Process Improvement

Maintain technical competence through continuous learning.

Contribute to the creation and improvement of SOPs, troubleshooting guides, and training materials.

Identify and implement efficiency improvements across field operations.

6. Customer Communication

Communicate directly with customers regarding job quality concerns, property issues, or positive feedback.

Collaborate with the Sales / Service Manager for membership or pricing discussions.

7. Warehouse, Materials & Equipment

Support field teams with material and part identification and ordering.

Coordinate with parts runners and ensure truck stock and tool readiness.

Conduct truck and equipment spot checks for cleanliness, organization, and safety.

8. Hiring & Onboarding

Participate in interviews for new field professionals.

Lead onboarding for field staff (ServiceTitan setup, trucks, uniforms, tools, etc.).

Ensure new hires are fully equipped to represent the company with pride and professionalism.

Competencies for Success

Proven track record in field operations and technical plumbing expertise.

Excellent communication and leadership skills.

Ability to coach, train, and inspire others to achieve their best.

Strong organization, follow-through, and attention to detail.

Calm under pressure with fast, sound decision-making.

Committed to craftsmanship, growth, and community.

Performance Metrics (KPIs)

Reactive Tech Support

Average response time under 5 minutes.

85%+ resolution rate on first interaction.

Maintain 4.5+ / 5 plumber satisfaction score (PulseChecks).

Reduce repeat callbacks across supported plumbers.

Proactive Skill Development

Every plumber advances at least one skill per month.

Minimum 8 proactive trainings or coachings per month.

4 site visits per week.

100% of active learners receive monthly career mapping.

Contribute one new or improved SOP / training guide per month.

Our Core Values

Optimism – Remaining positive, even when it’s not easy.

“We don’t shy away from hard days. We choose to look forward, and that energy lifts the people around us.”

Community – We’re all in this together.

“No one wins alone here. We succeed because we back each other up, on the job and off.”

Accountability – Own work with pride; details make the difference.

“We don’t cut corners. We take responsibility, and we hold ourselves to the highest standards.”

Growth – Adapt, learn, and thrive; every step counts.

“We don’t settle. We get better every day, and we help others do the same.”

Dependability – Counted on to show up; trusted to follow through.

“At the end of the day, people trust us because we do what we say we’ll do.”

Why Join Tony LaMartina Plumbing Company?

You’ll join a legacy brand that’s growing into the future, where your expertise is valued, your leadership makes a real difference, and your career path is supported every step of the way.

We offer :

Competitive compensation commensurate with experience, licensing, and skills.

Comprehensive health, dental, and vision insurance : 100% employer-paid for employees and 50% employer-paid for family coverage.

Paid holidays and vacation leave.

Company vehicle, tools, and uniforms furnished.

A supportive, family-oriented work environment that prioritizes craftsmanship and integrity.

How We Work at Tony LaMartina Plumbing Company

At Tony LaMartina Plumbing Company , we’re structured to help every team member do what they do best. Our company operates through five specialized field departments that work together to provide homeowners with the highest level of service, craftsmanship, and care. Each department plays a vital role in our mission of Caring for Generations, so you can enjoy life’s more meaningful moments.

1. Service

Our Service Plumbers are the first to arrive at a customer’s home. They perform a thorough evaluation of the plumbing systems, identify issues, and provide detailed options and estimates for repair or replacement. These estimates address both the reason for the customer’s call and any other concerns found during inspection. Service plumbers are our communicators and problem solvers, they help homeowners understand their options and make informed decisions.

2. Fulfillment

Our Fulfillment Plumbers are the craftsmen who bring those estimates to life. Once a job has been approved, the fulfillment team handles the installation and repair work sold by the service department. Their focus is on precision, efficiency, and quality workmanship, making sure every job is completed to our exacting standards.

3. Maintenance

The Maintenance Department keeps homes running smoothly year-round. They perform comprehensive 65-point plumbing inspections , water heater flushes (tank and tankless) , and small repairs . Their goal is to prevent breakdowns before they happen and help customers protect their plumbing systems for the long term.

4. Drains Service

Our Drains Service Technicians are specialists in diagnosing and clearing drain line issues. They use advanced camera technology to evaluate and locate problems, ensuring that we don’t just clear a clog, we identify the cause. Their expertise helps prevent repeat issues and protects the integrity of the home’s drain system.

5. Underground Fulfillment

When major underground work is required, our Underground Fulfillment Team steps in. They handle large-scale excavation and repair projects identified by our Drains Service team, restoring underground systems safely and efficiently.

A Place for Everyone

This system allows us to put people in positions where they can thrive. Not everyone enjoys the same parts of the job, and that’s what makes our structure work so well.

If you love interacting with customers and diagnosing complex problems, the Service Department is for you.

If you prefer hands-on craftsmanship and completing jobs without customer interaction, Fulfillment is the perfect fit.

If your strengths are in preventative maintenance or diagnostics , there’s a place for you in Maintenance or Drains Service .

No matter where your skills or passions lie, there’s a place for you here at Tony LaMartina Plumbing Company , where every role contributes to a legacy of service, teamwork, and excellence.