Support Technician

Support Technician

The Norfolk Juvenile Detention Center (NJDC) is seeking to hire a Support Technician. This position will primarily work in a detention center control room, answering phone calls and public inquiries, maintaining juvenile detention records, preparing reports, and supporting staff and resident management systems.

Departmental Hiring Salary Range : $40,688.00 - $46,791.

Essential functions include but are not limited to : greeting visitors, scheduling appointments and meetings, coordinating travel arrangements, maintaining and retrieving files, distributing calendars and work schedules, maintaining and ordering office supplies, notifying other agencies of information, answering and directing phone calls and resolving issues, entering data into the computer, processing various plans, keeping various logs of information, preparing various reports, maintaining databases, preparing correspondence and reports, picking up and delivering documents, typing legal correspondence and documents, researching documents as requested, processing incoming mail, processing paperwork, and completing paperwork.

Education / Experience : Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. One year of general office work experience in a juvenile detention center is preferred. A bachelor's degree or above may substitute work experience (as approved by the department).

Benefits : Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project / grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary / seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement : If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution. NOTE : The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.