PART TIME EVENING RECEPTIONIST

Greeting and Assisting Visitors :

Providing a friendly and helpful first impression, guiding visitors to the appropriate areas, and answering general inquiries about the facility.

Answering Phones and Managing Inquiries :

Handling incoming calls, directing them to the appropriate staff, taking messages, and providing information about the facility and its services.

Managing Resident Information :

Maintaining accurate records of residents, including contact information, medical information (as appropriate), and other relevant details.

Scheduling Appointments :

Assisting with scheduling resident appointments, coordinating transportation, and managing visitor access.

Mail and Package Handling :

Receiving, sorting, and distributing incoming mail and packages, and arranging for outgoing mail and deliveries.

Administrative Tasks :

Filing, data entry, maintaining office supplies, and assisting with other clerical tasks to support the facility's operations.

Maintaining a Welcoming Environment :

Ensuring the reception area is clean, organized, and inviting.

Ensuring Confidentiality :

Handling sensitive information with discretion and maintaining resident confidentiality.

Skills and Qualifications :

Excellent Communication Skills :

Both verbal and written, to interact professionally with residents, families, and staff.

Strong Organizational Skills :

To manage multiple tasks, prioritize effectively, and maintain accurate records.

Customer Service Experience :

A welcoming and helpful attitude is essential for creating a positive experience for everyone who interacts with the facility.

Proficiency in Office Software :

Knowledge of Microsoft Office Suite (Word, Excel, Outlook) and other relevant software for managing records and communication.

Problem-Solving Skills :

Ability to address issues and handle unexpected situations with a calm and efficient approach.

Ability to Handle Confidential Information :

Maintaining the privacy and confidentiality of resident information is crucial.

In a long-term care setting, the receptionist often serves as a vital link between the residents, their families, and the care team.