Implementation Specialist

A company is looking for an Implementation Specialist (West Coast).

Key Responsibilities :

Manage the end-to-end onboarding process for partners, from initial planning to launch

Configure partner dashboards, facilitate onboarding meetings, and deliver tailored training sessions

Monitor partner success, proactively identify at-risk partners, and collaborate with internal teams to resolve issues

Required Qualifications :

Bachelor's Degree or equivalent experience

1+ years of experience in implementation, partner success, or customer service in B2B software (SaaS preferred)

Project management skills, including leading meetings and managing project plans

Familiarity with hospitality industry terminology and workflows

Experience building and managing partner relationships across all levels of management