Customer Service Rep (9637) Domino's - Newton, KS

Customer Service Rep

Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino's uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances. Job duties and responsibilities include receiving and processing telephone orders, handling sensitive and confidential customer information in a responsible manner, executing credit transactions, providing quality customer service through positive and professional interaction with customers in person or by phone, working as part of a team and assisting each other by being on time for their shift, supporting other workstations during their shift, and completing all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy, and fun. Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, written, and telephone skills to take and process orders. Motor coordination between eyes and hands / finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen. Stock ingredients from delivery area to storage, work area, walk-in cooler. Take inventory and complete associated paperwork.

Physical demands include standing, walking, sitting, lifting, carrying, pushing, climbing, stooping / bending, crouching / squatting, reaching, and hand tasks. Team members may be required to utilize pencils / pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel. Work condition exposure includes varying and sometimes adverse weather conditions, in-store temperatures ranging from 36 degrees in cooler to 90 degrees and above in some work areas, sudden changes in temperature, fumes from food odors, exposure to cornmeal dust, cramped quarters, hot surfaces / tools, sharp edges, and moving mechanical parts. Sensing includes talking and hearing on telephone, near and mid-range vision, depth perception, and ability to differentiate between hot and cold surfaces. Temperaments include the ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Must be 16 years of age or older, possess basic math and problem solving skills, be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise, be cross-trained and perform other workstation duties within the restaurant as needed, and be bilingual in certain markets. Non-exempt, hourly position.