IT Systems Manager

Job Description

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values : People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

IT Systems Manager

Overview

The Information Technology (IT) Systems Manager plays a critical role in ensuring Empower’s technology backbone is robust, secure, and optimized to support our mission of providing access to quality, affordable medication so 300 million people live healthier, happier lives. This role is entrusted with overseeing complex systems integrations, managing enterprise applications, and ensuring seamless technology operations across a fast-paced, high-growth pharmaceutical environment. By driving innovation and leveraging technology solutions, this position ensures Empower remains agile, efficient, and ready to scale in service of our patients and partners.

Responsibilities

Strong leadership, analytical, and problem-solving skills, with the ability to manage complex projects independently and communicate effectively across all organizational levels.

Excellent proficiency in enterprise systems administration, system integrations, performance optimization, and AI-enabled tools, with advanced skills in Microsoft Office (Word, Excel, PowerPoint) and relevant IT management platforms.

Key Competencies

Customer Focus : Ability to build strong customer relationships and deliver customer centric solutions.

Optimizes Work Processes : Know the most effective and efficient processes to get things done, with a focus on continuous improvement.

Collaborates : Builds partnerships and works collaboratively with others to meet shared objectives.

Resourcefulness : Secures and deploys resources effectively and efficiently.

Manages Complexity : Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.

Ensures Accountability : Holds self and others accountable to meet commitments and objectives.

Situational Adaptability : Adapts approach and demeanor in real time to match shifting demands of different situations.

Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

People : Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.

Quality : Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.

Service : We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.

Innovation : By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Qualifications

Minimum of 7 years of experience managing enterprise IT systems, infrastructure, and applications in highly regulated environments, preferably within the pharmaceutical or healthcare sectors.

Requires a Bachelor’s degree in information technology, computer science, or a related field; Master’s degree preferred.

Preferred certifications include Microsoft Certified : Azure Administrator Associate (AZ-104); IT Infrastructure Library (ITIL) Foundation; CompTIA Security+; VMware Certified Professional (VCP).