Associate Product Manager - Consumer Experience

Job Description

Job Description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is seeking an Associate Product Manager to join the Consumer Experience team. The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub's mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. In this role, you will work with an experienced group of Product Managers to influence the product development cycle for key initiatives. You'll work closely with cross-functional engineering, design, research, data and operations teams to ideate, evaluate, and build new features that drive impact for our customers.

Location : Hybrid (3 days in office / 2 days remote) – New York, NY or Santa Monica, CA

About the Team :

The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub's mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users' needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack, leveraging any tool or technology necessary to support web and mobile feature innovation at scale.

What You'll Do :

• Work side-by-side experienced PMs to learn how product development works at StubHub
• Collaborate cross functionally with partners including engineering, design, user research, data science, sales, operations, marketing, and more.
• Gather feedback from stakeholders to define requirements for products.
• Produce roadmaps for completing tasks and building features.
• Identify trade-offs and prioritize requirements, balancing short versus long term needs.
• Contribute to overall product vision, strategy, and metrics for your product area
• Foster creative and innovative feature ideation within the team and stimulate participation from all members
• Analyze user data and make sound inferences to answer questions and support decision-making
• Develop fluency in the underlying architecture, codebase and technologies of the product platform

What You've Done :

What We Offer :

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$140,000—$175,000 USD

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.