Manager, Cybersecurity, Resilience & Governance

As the Agent & Producer Cybersecurity Lead at John Hancock you will be an integral member of the Cybersecurity Compliance Program (CCP) team. You will manage and oversee the Agent & Producer Cybersecurity Program ensuring that our distribution partners cybersecurity measures protect company and customer data comply with regulatory requirements and align with industry standards. You will work with various business lines global teams and support our distribution cybersecurity oversight and support our distribution partners across multiple John Hancock legal entities. You will proactively identify and manage compliance issues provide valuable feedback to the CCP Director and act as the primary point of contact for distribution firms regarding their inquiries and cybersecurity controls.

This role offers you the opportunity to lead and influence in a function that continues to grow and mature in our will work closely and regularly with many cross-functional teams including local and global IT and security teams Distribution Procurement Human Resources Risk Audit Privacy Legal and Compliance as well as external parties.

Office location : Boston USA (preferred) or Toronto Canada (alternative) or Waterloo Canada (alternative)

Work arrangement : Hybrid 3 days in office 2 days from Home; Remote working option is not available.

Position Responsibilities :

Develop and implement the strategy operating model and execution plans for the John Hancock Agent & Producer Program.

Oversee and evaluate the cybersecurity controls of distribution partner firms to ensure effectiveness.

Ensure our firms compliance with regulatory due diligence requirements to safeguard company and customer data.

Build and foster relationships with partner firms to support them in the oversight process.

Stay informed about industry trends related to third-party risk management.

Identify and document any deficiencies in cybersecurity controls among distribution partner firms and collaborate with them on remediation efforts.

Manage responses to external inquiries such as client security questionnaires regarding cybersecurity operations and technical controls.

Provide regular updates on the status of the Agent & Producer Program to the Cybersecurity Compliance Program Committee.

Coordinate with distribution firms to address significant vulnerabilities.

Assist with additional IT and security projects as needed.

Required Qualifications :

Experience conducting risk assessments and / or compliance reviews.

Experience responding to regulatory exam and / or audit requests including collection review and submission of documentation and / or preparing subject matter experts for interviews.

Experience providing a service-oriented approach to managing risk and compliance with cross-functional global and enterprise-wide teams.

Minimum 8 years IT industry experience

4 years of audit risk legal and / or compliance experience. Insurance or financial industry and / or IT and information security experience preferred.

Bachelors degree or 4 additional years of related experience.

Strong time management and organizational skills.

Strong analytical and problem-solving skills.

Strong written and verbal communication skills.

Preferred Qualifications :

Related industry certification (e.g. CRISC CISSP CISA) a plus.

Strong working knowledge of Microsoft Office tools. Experience with Archer eGRC a plus.

When you join our team :

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are

more than just words.

As part of our global team well support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife / John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Boston Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$104860.00 USD - $194740.00 USD

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife / John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption / surrogacy and wellness benefits and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension / 401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company : John Hancock Life Insurance Company (U.S.A.)

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1