Medical Receptionist I

Medical Office Receptionist

Job Responsibilities:

A medical office receptionist is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.

General Job Duties:

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette

Responsible for keeping the reception area clean and organized.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Ensures availability of treatment information by filing and retrieving patient records.

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information and obtain authorizations for appointments and test when needed.

Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Comforts patients by anticipating patients' anxieties and answering patients' questions and helps patients in distress by responding to emergencies

Maintains operations by following policies and procedures; reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

Specific Duties

Obtain authorizations for Department of Labor

Obtain referrals for Dr. Rubin and Marisa as a back up

Dispense medication

Experience and Skills

Experience: For entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.

Skills: Telephone etiquette, customer service, basic word processing and excel programs, time management, multi-tasking, organization, scheduling, flexibility, attention to detail, professionalism and quality focus

The most critical skills include:

Telephone Etiquette: When a patient calls in, the way in which the front desk personnel handle the telephone call determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners.

Customer Service: The medical receptionist is often the first contact a patient has with the medical facility. Giving patients personal attention can go a long way in establishing their positive experience with the facility. The receptionist should give the patients a warm welcome when they enter the office. Even if you can't verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible.