Moving Help Specialist

Moving Help Specialist

Location : 20 E Thomas, Phoenix, Arizona 85012 United States of America

Position Overview : Moving Help, a wholly owned subsidiary of U-Haul International is looking for enthusiastic, self-motivated individuals who have excellent written and oral communication skills with a customer service and sales background that can function in a fast-paced setting. The Moving Help Specialist will be critical in managing email, live chat and phone communications from Moving Helpers. The successful applicant has strong analytical and problem-solving skills, the ability to multi-task, and possesses strong organizational skills. Attention to detail is critical and an eagerness to learn is key. Must be able to respond appropriately and resolve problems and issues as they arise, as well as efficiently manage multiple support issues simultaneously.

Primary Responsibilities :

• Become educated in Moving Help programs and other U-Haul operations.
• Respond to Moving Helper inquiries through phone, email, and text in a timely manner.
• Assist Moving Help personnel with projects and material support.
• Update electronic files and other resources.
• Perform routine quality assurance checks to support Moving Help and U-Haul operations.
• Contribute in a positive, enthusiastic and overall helpful manner.
• Be inquisitive and achieve regular steps of personal and professional growth.

Additional Requirements :

U-Haul Offers :

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.