Senior Systems Engineer

We are seeking a highly skilled Senior Systems Engineer to join a dynamic team responsible for delivering world-class communication capabilities across voice, email, and web chat channels. This role is integral to supporting a platform that serves millions of customers and processes tens of millions of interactions annually in a 24x7 environment. If you are passionate about innovation, thrive in agile environments, and have a relentless focus on customer and associate experience, we want to hear from you.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate : $67 - $72 / hr. w2

Responsibilities :

• Design, develop, test, and support Contact Center and telephony solutions.
• Implement cloud-based integrations leveraging AWS services such as Lambda (Node.js or Python), DynamoDB, and CloudFormation.
• Build and maintain CI / CD pipelines using Jenkins, including declarative pipeline authoring.
• Troubleshoot and resolve complex application issues using CloudWatch and other monitoring tools.
• Collaborate cross-functionally with internal teams (cloud, security, telephony, support) to deliver robust solutions.
• Provide architectural guidance, documentation, and knowledge transfer to internal stakeholders.
• Ensure platform architecture meets enterprise-scale requirements for high availability and business continuity.
• Promote best-in-class engineering practices and contribute to a culture of innovation.

Requirements :

• Bachelor’s degree in computer science or equivalent
• 8+ years hands-on experience as a systems engineer
• Demonstrated experience as an engineer responsible for designing, developing, testing, supporting, and solving the Contact Center and telephony products
• Hands-on experience with Amazon Web Services (AWS) and Amazon Connect
• Design and implement cloud-based integrations leveraging AWS services such as Lambda (using Node.js or Python), DynamoDB, CloudFormation, and others
• Hands-on experience with Jenkins, including authoring and maintaining declarative CI / CD pipelines and libraries
• Proficient in troubleshooting and resolving complex application issues using CloudWatch and other monitoring tools
• Provide documentation, knowledge transfer, and architectural guidance to internal teams
• Work cross-functionally with internal teams (cloud, security, telephony, support) as needed
• Experience with version control and CI / CD for deployments
• Proficient in troubleshooting and resolving complex application issues
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
• Proven ability to work independently and professionally in high pressure / visibility situations within tight timeframes
• Self-starter, curious, collaborative, innovative, eager to learn and guide others every day

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state / locality.

JOB ID : JN -112025-104298