01 Deployment Engineer, Customer Facing San Francisco

Values We Look For

Unwavering Integrity with Purpose : We operate with honesty and stay true to our mission.

Resourceful Innovation : We adapt quickly, solve creatively, and thrive in ambiguity.

Exceptional Drive & Execution : We think strategically and deliver results with urgency.

Elevate & Empower : We share knowledge, build trust, and help teammates excel.

Deep Expertise : We pursue mastery in our craft and our market.

About the role :

As a Deployment Engineer at LlamaIndex, you’ll be the primary interface between our beloved customers and the team, deploying and managing our ever-growing systems in complex customer environments. We’re looking for engineers who obsess over customer pain, thrive in high-agency environments, never overlook the details, and want to empower customer organizations with AI.

Responsibilities :

Own customer infrastructure stability. From the moment they start deploying LlamaCloud to every upgrade afterwards, you are a core part of their experience.

Build tooling to make deployments more reliable, highly observable, and easier to debug. You proactively identify gaps in the system and execute on improvements.

Triage and troubleshoot errors in customer deployments. You’re not afraid of getting in the weeds with them and implementing solutions.

Power the feedback loop between the customers and product and infrastructure teams.

Write crystal clear documentation, playbooks, or anything else that improves the overall deployment experience.

Ideate and implement solutions that exponentially increase customer happiness and drive wide-spread organization adoption.

Qualifications :

You have 5+ years of Forward Deployed Engineer, Solutions Engineering, or similar work experience.

You have experience deploying and managing various cloud deployment models, from multi-tenant SaaS to private deployments.

You have experience implementing end to end DevOps or Infrastructure Engineering practices from robust CI / CD pipelines to release management best practices.

You have deep experience in Docker, Kubernetes, and Terraform.

You have strong coding and debugging skills in Python or Golang.

You are self-starter with a strong desire to learn new things and tackle hard technical problems.

You are an excellent communicator. You excel at both written and verbal communication and collaborate effectively across various engineering teams and customer personas.

Preferred Qualifications :

Hands-on experience working with large enterprises or Fortune 500 companies

Expertise in one or more cloud providers like Azure, AWS, and GCP

Experience with modern GitOps practices

Experience with cloud observability tools like Grafana or Datadog

Practical experience in general cloud network and security concepts

Location :

We offer a hybrid-friendly culture based out of our downtown San Francisco office.

Pursuant to the SanFrancisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

LlamaIndex does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, employees, or any other organization location. LlamaIndex is not responsible for any fees related to unsolicited resumes.

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