Property Operations Associate

Property Operations Associate

Flock's mission is to provide every retiring landlord with the most cost-efficient and seamless exit. Our first product is a tech-enabled 721 Exchange for Single Family Rental landlords. Owners contribute properties into our professionally managed Fund, in exchange for passive equity ownership. It's a modern UPREIT model designed for sophisticated owners who want access to continued cashflows, liquidity, and diversification without triggering capital gains, disturbing tenants, or dealing with disposition friction. We're now growing fast into the commercial and multifamily space and are looking for smart, entrepreneurial hustlers who want to help build something category-defining.

Flock is hiring a Property Operations Associate to play a key role in managing the day-to-day performance of our single-family rental portfolio. This position spans the entire property and tenant lifecyclefrom move-in to move-outensuring efficient operations and consistent execution of Flock's standards.

What You'll Do

• Serve as the main point of contact for residents from move-in to move-out.
• Manage and coordinate responses to inquiries, maintenance requests, and concerns.
• Ensure every interaction is smooth, responsive, and aligned with Flock's service standards.
• Move-In Coordination : Ensure a seamless move-in experience, verifying documents are completed accurately and addressing last-minute needs promptly.
• Ongoing Support : Monitor and resolve resident queries. Proactively communicate with residents about scheduled maintenance or inspections.
• Move-Out Process : Manage move-out procedures, including scheduling final inspections, handling security deposit returns in compliance with legal requirements, and updating internal systems to reflect status changes.
• Track and monitor resident payment status across the portfolio.
• Issue reminders and notices for overdue balances in accordance with company policy and legal requirements.
• Coordinate repayment plans or escalations when needed, ensuring timely resolution while maintaining professionalism in resident communications.
• Partner with internal stakeholders and external property managers to ensure consistent enforcement of delinquency procedures.
• Maintain accurate, timely records of all property and resident activity.
• Update property status changes in internal systems
• Ensure maintenance requests are acknowledged with next steps
• Uphold operational procedures to ensure consistency and compliance across the portfolio.

Minimum of 2 years in real estate, property management, or customer service. Experience with property management software preferred (Appfolio experience is a plus). Meticulous in managing documentation and following processes accurately across multiple properties and resident needs. Excellent verbal and written communication, skilled in providing exceptional customer service. Strong ability to prioritize tasks, manage time effectively, and proactively address operational needs. Committed to enhancing the resident experience at every touchpoint, empathetic and responsive to resident needs. Thrives in a fast-paced, startup environment, eager to take initiative and improve processes. Demonstrates accountability for responsibilities, actively participating in feedback loops to foster continuous improvement.

Even if you don't meet 100% of the qualifications, we recommend applying to the role! The annual salary range for the target level for this role is $60-80K, plus equity and benefits (including medical, dental, vision, and 401(k)).